Industry · Hotels & Hospitality
From the front desk to the kitchen to the in-room mini-bar — one platform.
Built originally for PGs and serviced apartments, extended for hotels and resorts. Bookings, KYC, billing, F&B, hyperlocal delivery, branded D2C store.
Operator pain points
Five problems hospitality teams normalise every day.
Legacy PMS that doesn't talk to anything
Reservations live in one system, F&B in another, accounts in a third — daily reconciliation is manual.
Manual KYC + check-in
Photocopies, register signatures, no digital audit trail when a regulator asks.
F&B revenue leakage
Restaurant orders charged to wrong rooms, room-service tips uncaptured.
OTA commission squeeze
15-25% to Booking/MMT leaves slim margin and no direct-booking growth.
Staff shift chaos
Shift rosters on WhatsApp, attendance on paper, payroll a monthly fire-fight.
How SoftDocket fits
Three products covering rooms, food, and direct bookings.
PG/Hostel ERP runs the property. Digital Commerce + Online Store extend to F&B delivery and branded direct bookings.
- Reservations + KYC + check-in/check-out + folio management
- Room billing, deposits, tax slabs, GST e-invoice
- F&B point-of-sale with room-charge integration
- In-house restaurant + room-service order management
- Hyperlocal food delivery to neighbourhood (Digital Commerce)
- Branded direct-booking site (Online Store) at 0% transaction fee
- Staff shift, attendance, payroll, vendor payments
- Multi-property, multi-brand under one tenant
Day in the property
Six workflows running 24×7.
Digital check-in
Guest scans QR at front desk → KYC capture + photo + signature on tablet → key issued → all logged.
<3 min check-in
Live folio billing
Room-charge anything — restaurant, laundry, spa, mini-bar — into the guest folio in real time.
Zero leakage
Restaurant + room service
Order placed at table or via in-room QR → kitchen ticket prints → room-charge or counter pay.
+8% F&B revenue
Direct booking site
Guest books on your branded site at 0% commission; OTA traffic gradually migrates to direct over months.
OTA commission saved
Hyperlocal food delivery
In-house kitchen extends to neighbourhood orders via SoftDocket hyperlocal — incremental revenue without new staff.
+12% kitchen utilisation
Shift + payroll
Rosters created in-app, attendance via face-scan, payroll auto-computed at month-end.
-90% payroll effort
Three products for hospitality
Property + food + direct bookings.
Each product is independently adoptable.
Where the margin shows up
Direct bookings, F&B uplift, leaner ops.
OTA dependency down
Branded direct-booking site captures repeat guests at 0% commission instead of 15-25%.
-OTA commission
F&B revenue captured
Folio integration ensures every room-service order, every mini-bar pull, every spa booking lands on the bill.
+8% F&B
Kitchen utilisation up
Hyperlocal delivery from the in-house kitchen turns idle stove hours into incremental revenue.
+12% kitchen
Payroll automated
Shift → attendance → payroll, no manual roll-up.
-90% effort
Audit + tax cleanliness
Every folio entry, every KYC, every tax slab — timestamped and exportable.
100% trail
Guest experience uplift
Fast check-in, in-room ordering, single bill — measurable in repeat-stay rate.
+22% repeat
Customer story
How a serviced-apartment operator unified 4 properties.
Urban Stays (serviced apartments) · 4 properties · ~120 keys · Bengaluru + Pune
Direct-booking share went from 8% to 34% in 8 months
Launched branded direct-booking site on Online Store, ran retargeting to repeat guests, activated SoftDocket hyperlocal for in-house breakfast delivery to nearby tech parks. Front-desk handover time dropped from 11 to 3 minutes per guest.
- Direct-booking share
- 34%
- Check-in time
- 3 min
- Kitchen revenue
- +18%
Hospitality questions
Common operator questions.
See your property simulated
Show us your property mix — we'll show you the platform.
30-minute call. We map your front-desk + F&B + direct-booking flow on a SoftDocket sandbox shaped like your property.