Platform · Workflow
Approvals, SLAs, escalations — built visually, audited automatically.
Ops authors flows in a drag-and-drop canvas. Engineering plugs in webhooks where needed. Every step is timestamped and traceable.
Capabilities
Six primitives. Endless flows.
Triggers
Record created, field changed, schedule, webhook, SLA breach.
Conditions
Branch on any field, role, site, or computed expression.
Actions
Notify, assign, update record, call webhook, create ticket.
Approvals
Sequential or parallel. Quorum rules. Delegation. Auto-escalation.
SLAs
Business-hour aware. Pause on customer wait. Multi-tier escalation.
Recurring jobs
Cron, calendar, or relative-to-event schedules. Idempotency built in.
Architecture
Durable, observable, idempotent.
Designer
Drag-and-drop canvas with live preview + dry-run mode.
- Canvas
- Dry-run
- Versioning
Engine
Durable state machine on Postgres; survives restarts and partial failures.
- State machine
- Retry policy
- Idempotency keys
Connectors
Built-in actions for every SoftDocket module + outbound webhooks.
- Module actions
- Webhooks
- Email + WhatsApp
Audit
Every transition logged with actor, timestamp, and payload diff.
- Audit log
- Replay
- Metrics
Why ops leaders pick it
Ship a workflow before the meeting ends.
Author without engineering
Ops builds, tests in dry-run, ships — without filing a ticket.
Avg 22 min from idea to live
Idempotent by default
Replays, partial failures, network glitches — the engine handles them. You don't write retry logic.
Zero duplicate side-effects
Audit on every step
Compliance gets a full transition log. No more 'who approved that?' Slack threads.
100% transition coverage
Modules that use it heavily
Workflow shows up everywhere.
Common questions
Authoring, versioning, and rollback.
See it in action
We'll build your first flow on the call.
Bring an approval chain or an SLA you're tired of running manually. We'll author it live in 15 minutes.