Platform · AI
AI that explains itself — and never trains on your data.
A copilot, an anomaly engine, and a forecaster sitting inside every SoftDocket module. Opt-in, audit-logged, DPDP-aligned.
Capabilities
Four AI surfaces. One trust model.
Each surface is opt-in per workspace, scoped by role, and emits a full audit trail.
Plain-English copilot
Ask a question in natural language. Get a structured answer with citations back to the source records.
- RAG over your live data
- Cited every claim
- Refuses unsafe prompts
Anomaly detection
Continuously scans visitor flow, billing, helpdesk SLAs, and parking occupancy for outliers.
- Per-site baselines
- Tunable sensitivity
- False-positive feedback loop
Forecasts
30/60/90-day forward views for receivables, ticket load, and visitor surges.
- Seasonality-aware
- Confidence bands
- Drilldown to drivers
Auto-summaries
Daily, weekly, monthly digest of what changed — written for your role, not the dashboard.
- Role-aware
- Owner-tagged actions
- WhatsApp + email delivery
Architecture
How the AI layer sits in the platform.
Your data stays in your tenant. The model talks to a retrieval gateway — not to your raw tables.
Surface
Copilot UI, anomaly inbox, forecast widgets — embedded in every module.
- Copilot
- Anomaly Inbox
- Forecast Widgets
Orchestration
Prompt routing, citation enforcement, refusal policy, cost guard.
- Router
- Guardrails
- Cost guard
Retrieval
Per-tenant vector index + structured query layer; RBAC enforced at retrieval time.
- Vector index
- SQL gateway
- RBAC filter
Data
Your live SoftDocket tables. Read-only access. Encrypted at rest + in transit.
- Postgres
- Object store
- Audit log
Models never train on your data. Provider is configurable per workspace.
Why ops leaders pick it
Less dashboard-hunting. More answered questions.
From dashboard to answer
Skip the chart safari — ask the question, get the number, get the citation.
Avg 9s to answer
Catch the silent regressions
Anomaly detection flags the receivables dip three days before the month-end report would.
3-day early warning
Trust by default
Citations on every answer, refusal on unsafe prompts, full audit log per query.
100% audit coverage
Common questions
Trust, cost, and control.
Ready to try it?
Watch the copilot answer your real question.
30-minute live demo on a sandbox tenant. We'll seed it with your data shape, you bring the questions.