Industry · Government
Operational platform for the public sector.
Run government estates, municipal facilities, and public infrastructure projects with the same operational backbone trusted by India's largest private estates.
Public-sector reality
Five recurring operational pain points.
Paper-heavy workflows
File movement, manual approvals, no audit trail beyond signed paper.
Citizen complaint backlogs
No SLA tracking, no escalation, low visibility of resolution.
Public asset opacity
Vehicles, equipment, buildings — register exists, accuracy doesn't.
Utility metering gaps
Manual meter reads, billing disputes, water + power leakage uncaptured.
Project tracking gaps
Tendered work tracked across emails + PDFs; no live project dashboard for officers.
How SoftDocket serves the public sector
Operations + IoT + project tracking — one platform, India-hosted.
Apartment ERP adapted for government estates, Smart IoT for utility + sensor infrastructure, Builder ERP for capital projects.
- Visitor + citizen helpdesk + asset + facility — one platform per office / estate
- Smart IoT: water + energy metering, environmental sensors, traffic / footfall, access
- Capital project tracking — milestones, vendor payments, RA bills, RERA-aligned reporting
- Citizen-facing portal with multi-language helpdesk + status tracking
- Open API for integration with state / central GoI systems
- DPDP-aligned, India data residency, on-prem / private-cloud deployment available
- MeitY-empanelled cloud option (via certified hosting partners)
- Audit trail on every mutation; periodic CAG-friendly exports
Where it can be deployed
Six high-impact public-sector workflows.
Citizen helpdesk
Citizen raises a grievance in their language; auto-routed to the right department; SLA-tracked; resolution proof captured.
SLA visibility
Government estate visitor management
Visitors photographed, ID-captured, host-notified, audit-logged; replaces paper register.
100% gate audit
Smart water + power metering
MQTT-native meters across blocks / wards; anomaly alerts on running connections or burst lines; consumption-aware billing.
-12% utility loss
Public asset register
Tagged assets across departments; movement log; insurance + depreciation; quarterly reconciliation report.
Single source of truth
Capital project tracking
Tendered project milestones tracked live; RA bills processed in-platform; officers see live dashboards.
Live officer dashboard
Multi-channel citizen broadcast
Public notice → SMS + WhatsApp + portal; multi-language; delivery receipts.
Delivery receipts
Three products for government
Operations + infrastructure + projects.
Outcomes that matter to public bodies
Accountability, transparency, cost recovery.
Audit-ready by default
Every action timestamped; CAG-friendly periodic exports; tamper-evident audit log.
100% audit coverage
Citizen satisfaction up
SLA-tracked grievance handling with closure proof moves NPS measurably.
Citizen NPS +
Utility loss recovered
Smart metering + anomaly alerts cut non-revenue water and power losses by 8-15%.
-12% utility loss
Project visibility
Officers see live milestone status — no more 'where is the project?' meetings.
Live dashboards
Asset accountability
Public asset register accurate; movement tracked; insurance synced.
Asset truth
Data sovereignty
India data residency + DPDP-aligned controls + on-prem option keep data inside government boundaries.
India hosted
Pilot story
How a municipal pilot cut non-revenue water 14%.
Municipal Corporation pilot (segment example) · Ward-level pilot · ~12,000 households
Non-revenue water down 14%; citizen helpdesk SLA visibility from 0% to 100%
Smart-metering pilot on a sample of ward connections detected three large unmetered leakage zones in week one. Citizen helpdesk module standardised grievance handling with SLA timers and resolution proof. Officers now see a live dashboard at ward + corporation level.
- Non-revenue water
- -14%
- Grievance SLA visibility
- 100%
- Audit prep time
- -90%
Public-sector questions
Common questions from procurement + CIO offices.
Brief our public-sector team
Schedule a working session.
60-minute briefing with sales engineering — we'll map a scope you can pilot in one ward / one office / one estate.