Industry · PGs & Hostels
Built originally for PG operators. Loved by hostel and co-living chains.
One platform for beds, KYC, billing, meals, helpdesk, food inventory, and deposit refunds. Replaces the WhatsApp + Excel + multiple-bank-app combo.
Operator reality
Six problems that don't scale past 30 beds.
Occupancy spreadsheet drift
Who's in which bed, who left when, who paid for what — three versions of the truth across three notebooks.
Manual KYC + tenant agreements
Photocopied documents in a folder; no quick lookup when a question comes up.
Rent collection bleed
Reminders on WhatsApp; partial UPIs land without context; 'who paid for whom' arguments at month-end.
Deposit refund disputes
Damage charges contested because nothing was photographed at check-in.
Meal + food waste
Headcount-vs-meals never reconciled; kitchen over-produces every cycle.
Maintenance lost in chat
Tenants ping the warden on WhatsApp; tickets get forgotten; small issues become refund triggers.
How SoftDocket runs PGs
One bed grid. One billing engine. One audit trail.
PG/Hostel ERP is the core. Digital Commerce optionally turns the in-house kitchen into a hyperlocal revenue stream. Apartment ERP overlaps for resident services in larger hostels.
- Visual bed grid — sharing types, vacancies, expected vacate dates
- Tenant KYC + agreement + Aadhaar / passport / employment proof
- Rent + utilities + meal + add-on billing, auto-reminders, UPI auto-pay
- Refundable deposit ledger with check-in / check-out photo evidence
- Meal plans (veg/non-veg/jain), opt-out for the day, headcount → kitchen output
- Food inventory in/out + supplier ledger
- Helpdesk with SLA, in-app photo evidence, vendor assignment
- Multi-property, central reporting, owner / operator role separation
What runs every day
Six high-volume workflows.
Tenant onboarding
Walk-in → KYC capture + agreement e-sign + bed assignment + deposit collection — in 12 minutes.
12-min onboarding
Monthly rent run
Invoice generation + 3-stage reminders + UPI auto-pay + late-fee posting — all automated.
+18pp collection
Meal headcount
Tenants opt out on the app by 9am; kitchen sees production count for lunch by 9:05am.
-22% food waste
Check-out + deposit
Check-out checklist with photos; damage tagged to itemised deductions; refund auto-computed; UPI payout in-app.
Zero refund disputes
Maintenance ticket
Tenant raises ticket with photo; warden assigns vendor; vendor closes with proof.
Median 6h closure
Kitchen → neighbourhood
Lunch dabbas extend to nearby offices via SoftDocket hyperlocal — using the same kitchen.
+15% kitchen revenue
Three products for PG operators
Property + delivery + community.
What changes in 60 days
Collection, retention, and refund disputes — all measurable.
Collection efficiency up
Auto-reminders + UPI auto-pay take collection from ~78% to 95%+ in one cycle.
+17pp collection
Bed-fill rate up
Visual bed grid + waitlist + same-day onboarding shortens vacant-bed days.
-3 vacant days
Food waste down
Headcount discipline cuts over-production in the kitchen.
-22% waste
Refund disputes gone
Photo-evidenced check-in/check-out eliminates the 'I never damaged that' argument.
Zero refund chargebacks
Warden time saved
Warden moves from 30h/week of admin to 8h/week of exception handling.
-22h/week
New revenue stream
Kitchen → neighbourhood hyperlocal turns idle hours into revenue without new headcount.
+15% kitchen revenue
Customer story
How a 6-property PG chain hit 95% collection.
Stanza Living (mid-sized chain segment) · 6 properties · ~640 beds · Bengaluru + Hyderabad
Collection moved from 78% to 95%; refund disputes hit zero in 3 cycles
Replaced their custom Google-Sheet + paper-receipt setup. Photo-evidenced check-in/check-out eliminated deposit disputes. UPI auto-pay + 3-stage reminders pulled collection up 17 percentage points in one rental cycle.
- Collection rate
- 95%
- Refund disputes
- Zero
- Warden hours saved
- 22/week
Operator questions
What PG owners ask first.
See it on your beds
Show us your property — we'll show you the bed grid.
30-minute live walkthrough on a SoftDocket sandbox shaped like your PG.