Industry · Apartment Associations
Run your RWA like a small business.
Billing, visitors, helpdesk, amenities, smart water — one platform, one resident login, one audit trail. Used by single towers and 50-tower townships alike.
What we hear from MC members
The five problems every committee inherits.
If two of these sound familiar, the rest probably are too.
Maintenance collection drift
Spreadsheets, WhatsApp reminders, paper receipts — and a 25% receivables overhang every quarter.
Visitor security gaps
Paper register, missed deliveries, no audit trail when an incident happens.
Complaints lost in WhatsApp
Tickets buried in resident groups; no SLAs, no assignment, no closure proof.
Amenity chaos
Clubhouse double-bookings, no-shows, manual fee tracking — every weekend.
MC handover loss
Every two years the MC changes and institutional knowledge walks out the gate.
How SoftDocket solves it
One platform for the committee — and one app for every resident.
Apartment ERP runs the back office. Smart IoT extends it to meters and gates. Online Store optionally lights up a society-branded shop.
- GST-ready accounting with automated invoicing, reminders, late-fee rules
- Visitor management with photo + ID capture, pre-approved guest links, parcel hand-off log
- Helpdesk with SLA timers, vendor assignment, in-app photo evidence
- Amenity booking with refundable deposits, slot rules, owner-vs-tenant pricing
- Smart water + energy metering (Smart IoT add-on)
- Resident, security, MC, accountant — all in one role-aware app
Used every day
The five high-volume workflows.
These workflows move from spreadsheet to platform on day one.
Monthly invoicing run
Generate maintenance invoices for the entire society, post to ledgers, deliver via app + email + WhatsApp.
-90% manual effort
Daily visitor flow
Resident pre-approves a guest from the app; guard scans the QR at the gate; resident gets push on entry.
Zero paper register
Helpdesk SLA
Resident raises a ticket with a photo. Auto-assigned to the right vendor. Closure requires before/after photo.
Median 4h closure
Clubhouse booking
Resident picks a slot, pays deposit in-app; conflicts auto-rejected; refund auto-processed if cancelled in window.
Zero double-bookings
Smart water billing
IoT meters report consumption; bills generate from real units, not flat estimates.
12-18% billing accuracy lift
MC handover
Every transaction, every vendor, every contract — exportable in one click for the incoming MC.
Day-1 continuity
Three products power this industry
Start with Apartment ERP. Add IoT and Store as you grow.
Every module shares one identity, one billing model, one audit trail.
Outcomes MCs measure
What changes in the first 90 days.
Collection efficiency up
Automated reminders + UPI auto-pay take collection from 75% to 90%+ in one quarter.
+15pp collection
Resident NPS up
Visitors arrive faster, complaints close faster, payments self-serve in 30 seconds.
NPS +28
MC time saved
MC members move from 20h/week firefighting to 4h/week reviewing exceptions.
-16h/week
Audit-ready by default
Every payment, every ticket, every entry — timestamped, attributable, exportable.
100% audit coverage
Handover continuity
New MC walks into a populated, documented platform — not an empty drive of unlabeled folders.
Day-1 continuity
Lower total cost
Replaces 3-4 standalone tools (accounting + visitor + helpdesk + amenity). One vendor, one bill.
-40% TCO
Customer story
How a 320-unit Bengaluru society cut receivables by 60%.
Three months. One MC term. Same residents.
Prestige Spencer Heights MC · 320-unit mid-rise, Bengaluru
60% drop in 90+ day receivables in one quarter
Migrated from a spreadsheet + WhatsApp combo to Apartment ERP + Smart IoT in 9 days. Auto-reminders + UPI auto-pay took collection from 72% to 94%. Smart water meters cut billing disputes by 80%. The treasurer reclaimed 12 hours a week.
- Collection rate
- 94%
- Billing disputes
- -80%
- MC hours saved
- 12/week
Committee questions
What MCs ask before they sign.
See it on your data
Show us your spreadsheet — we'll show you the platform.
30-minute live walkthrough on your society's actual structure. No slides. No commitment.