E-Commerce
Launch your online store this week.
Product catalog, cart, payments, order management, delivery tracking and customer engagement — a full online store built for Indian hyperlocal businesses. No transaction fees, ever.
Starts at ₹999 / month · 0% transaction fee · 7-day pilot
Hero mockup · real screenshot ships with S11
See it in action
Your online store, up and running.
Watch how SoftDocket E-Commerce powers catalog, checkout, and delivery — end to end.
Trusted by D2C brands and neighbourhood stores
- FreshToHome
- Country Delight
- BigBasket Now
- Licious
- ID Fresh
- Akshayakalpa
Why D2C brands pick SoftDocket
Higher conversion. Lower RTO. Zero transaction fees.
Built for Indian D2C — UPI-first checkout, smart COD, abandoned-cart recovery, courier integrations, GST + e-invoicing native.
Cart conversion +24%
UPI-first checkout, address autocomplete, one-tap coupons — built for the Indian buyer.
Conversion: +24%
COD return rate -38%
Smart COD scoring + partial-COD + verified-buyer rules stop bad orders before they're packed.
COD RTO: -38%
Abandoned-cart recovery 12%
WhatsApp + email + push recovery sequences with smart copy per cohort.
Recovery: 12%
Average ticket size +18% via bundles
Bundle deals + flash sales + loyalty points lift the average cart without discount discipline collapse.
AOV: +18%
Zero transaction fees on the platform
Pay a flat platform fee. Keep 100% of margin. Payment gateway charges at cost.
0% platform fee
Problems we solve
Where Indian D2C loses margin.
Patterns observed across 200+ Indian D2C brands and neighbourhood retailers.
Problem
Stores rely on Instagram DMs to take orders
Solution
Branded storefront with cart, UPI / cards / COD checkout, and order management.
Problem
COD orders eat margin in returns
Solution
Smart COD scoring + partial-COD + verified-buyer rules cut RTO before it happens.
Problem
Refunds and disputes drag on
Solution
Refund engine with one-tap approvals, ledger postings, and reconciliation against payment gateway.
Problem
Couriers + own rider mix is hard to manage
Solution
Unified dispatch with per-pincode and per-order-value rules — courier vs own rider, automatically.
What's in the box
Eight modules. One online store.
Use what you need. Catalog, cart, orders, payments, dispatch and analytics share one stack.
Product Catalog
Categories, variants, images, pricing, inventory sync, bulk CSV import.
Shopping Cart & Checkout
Cart, address book, coupon codes, UPI / card / netbanking, AutoPay.
Order Management
Lifecycle: placed → confirmed → packed → shipped → delivered → returned.
Delivery Tracking
Rider assignment, ETAs, status push, courier integrations (Shiprocket / Delhivery).
Payments & Settlements
Razorpay + COD; vendor / branch settlement; refund engine.
Analytics & Reports
Sales, top products, customer insights, cohort retention, revenue dashboard.
Promotions & Offers
Coupons, flash sales, bundle deals, loyalty points, referrals.
Customer Engagement
Push notifications, abandoned-cart recovery, review + rating system, WhatsApp marketing.
AI Insights · v1 (R2)
AI for recommendations, recovery, and restock.
All AI is opt-in, audit-logged, and never trains on your data.
Product recommendations + smart search
Per-buyer recommendations from browsing, cart, and purchase history; typo-tolerant search.
Browsed 3 face creams + 1 face wash → suggest under-eye cream + serumAbandoned-cart copy per cohort
Generated WhatsApp + email copy tuned to cart value, category, and prior buying behaviour.
High-AOV new buyer → urgency + free shipping offer over 24hDemand forecasting + restock alerts
Per-SKU demand forecast triggers reorder alerts and surfaces low-runway items.
SKU 8821: 14-day runway, lead time 21 days → reorder now
Works with
Plugs into your payments, couriers and marketing.
Razorpay, Shiprocket, Delhivery, Tally, WhatsApp, Meta — out of the box.
Razorpay
Payments
Shiprocket
Couriers
Delhivery
Couriers
Tally / Zoho Books
Accounting
WhatsApp Business
Marketing
GSTN portal
Compliance
Google Shopping
Catalog feed
Meta Pixel
Ads attribution
What founders say
D2C brands that picked SoftDocket.
“Cart-to-checkout flow jumped 24% the day we switched from a generic store builder. UPI-first did the work.”
“RTO dropped from 22% to 14% in six weeks with smart-COD — saved more than the platform cost in week one.”
Pricing
Flat monthly fee. Zero transaction cuts.
Pilot a tier free for 7 days. Move up or down anytime.
Starter
₹999/ month- Up to 200 SKUs
- Cart + Checkout + UPI + COD
- 1 admin user seat
- Standard support (email, 24h)
Growth
Most popular₹2,999/ month- Up to 5,000 SKUs
- Everything in Starter
- Courier integrations + Analytics
- Coupons + Flash sales + Loyalty
- WhatsApp marketing
- 5 user seats
- Priority support (chat + email, 4h)
Enterprise
Custom/mo- Unlimited SKUs + outlets
- Everything in Growth
- Multi-warehouse + Multi-vendor
- SSO (SAML / OIDC)
- Dedicated CSM + 24×7 support
- MSA + DPA
Razorpay / courier / WhatsApp charges billed at cost. e-Invoicing included on Growth and Enterprise.
Take it with you
Get the E-Commerce brochure.
Conversion benchmarks, smart-COD scoring, integration matrix, sample storefronts, and a 7-day pilot plan.
4.0 MB14 pages
FAQ
Founder questions, answered.
Ready when you are
Launch your online store this week.
Pilot a store with your real catalog and live payments in 7 days. No transaction fees, ever.