SoftDocket

Run every community on one platform.

SoftDocket unifies visitor management, accounting, helpdesk, parking, and 15+ modules — built for residential, commercial, and industrial estates. Community OS

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Trusted by community operators across India

  • Brigade Group
  • Prestige Estates
  • Sobha
  • Shapoorji Pallonji
  • Embassy
  • Godrej Properties
Active sites
120+
Daily visitor entries
85k+
Helpdesk tickets / month
210k+
Uptime (last 90 days)
99.97%

Products

A modular platform — turn on what you need.

Start with one module, expand to the full suite. Shared identity, billing, and data plane across every product.

  • Most popular

    Apartment ERP

    Billing, visitors, helpdesk, amenities, smart water.

    • GST billing
    • Gate scanner
    • Helpdesk SLAs
    • Amenity booking

  • Builder & Interior ERP

    Projects, leads, HR, inventory, channel partners.

    • Project tracking
    • Lead CRM
    • RERA-ready

  • Channel Partner

    Broker onboarding, attribution, commissions, payouts.

    • Lead attribution
    • Commission engine
    • Partner app

  • PG / Hostel ERP

    Rooms, KYC, billing, meals, helpdesk.

    • Tenant KYC
    • Meal plans
    • Bed-wise billing

  • Digital Commerce

    NammaCuisine hyperlocal — orders, riders, settlement.

    • Multi-vertical
    • Group orders
    • Rider fleet
    • POS gateway

  • E-Commerce / Online Store

    Catalog, checkout, payments, analytics for D2C.

    • 0% transaction fee
    • Razorpay/UPI
    • Promotions
  • AI

    Smart IoT

    Devices, automation, water/energy metering, anomalies.

    • MQTT + OTA
    • Automation rules
    • Smart metering
    • Anomaly alerts

Solutions

Built for the way community ops actually runs.

Industries

One platform across nine community types.

Configure once, deploy across residential, commercial, and industrial estates.

AI Platform

An ops copilot trained on community workflows.

Site Copilot understands your accounts, helpdesk SLAs, and vendor history — answers questions, drafts replies, and flags anomalies before they hit residents.

Site Copilot · Operations
  • ›Which vendors missed SLA last week?
  • ›Draft a reminder for unpaid maintenance over 60 days.
  • ›Summarize today's gate exceptions.

  • Conversational copilot

    Ask in natural language — get cited answers from your own data.

  • Anomaly detection

    Surface unusual gate, ticket, and billing patterns automatically.

  • Demand forecasting

    Predict ticket volume, parking demand, vendor load 14 days ahead.

  • Workflow automation

    Trigger reminders, escalations, and approvals from AI signals.

Explore Smart IoT

Dashboards

The numbers community managers actually open every morning.

Seven role-tuned dashboards, all powered by the same shared data plane.

Portfolio overview

Mockup preview — real screenshots ship in S9.

Benefits

Why teams move to SoftDocket.

  • One suite, not five vendors

    Consolidate visitor, accounting, helpdesk, parking, and assets — one login, one billing.

  • Live in days, not quarters

    Pre-built configurations for apartment, commercial, and industrial estates — go live in under two weeks.

  • Enterprise-grade security

    ISO 27001-aligned controls, RBAC across 25+ roles, audit log every action.

  • Transparent pricing

    Per-unit pricing with no setup fees. Modules turn on when you need them.

  • Open APIs + webhooks

    Every screen has an API behind it. Push events to your data warehouse on day one.

  • Implementation + support

    Dedicated onboarding squad, 24×7 critical-issue response, named CSM from year one.

Customer success

Outcomes our customers report in the first 90 days.

Two placeholder stories — real customer narratives land in S15 once Sales has captured permission per RELEASE_PLAN §H.11.

  • Riverbend Greens (placeholder)
    Residential · 1,240 units

    −42% gate wait time

    Pre-approval flows + ANPR cut average gate processing from 90 s to 52 s in the first six weeks.

    Read story →
  • Crescent Tech Park (placeholder)
    Commercial · 14 buildings

    +18% on-time billing

    Automated dunning + payment links lifted on-time collections across 14 tenant buildings within one billing cycle.

    Read story →
We replaced four point tools with one platform. The facility team now spends mornings reviewing dashboards instead of reconciling spreadsheets.
A. Rao (placeholder)
Head of Facilities, Riverbend Greens

By the numbers

Quiet ops at scale.

Communities live
0+

Across India

Gate entries / day
0k+

Peak traffic Mon-Fri

Tickets / month
0k+

Across helpdesk + assets

Uptime (last 90 days)
0.00%

Measured externally

Pricing

Transparent, per-unit pricing.

Start with one module, expand when you need to. No setup fees.

  • Starter

    ₹12/unit/mo
    • Visitor Management
    • Resident & vendor directory
    • Email + chat support
    • Up to 500 units
    Start with Starter

  • Growth

    Most popular
    ₹28/unit/mo
    • Everything in Starter
    • Accounting + Helpdesk + Parking
    • Resident mobile app
    • Phone support · 8×5
    Book a demo

  • Enterprise

    Custom
    • Everything in Growth
    • AI Insights + Assets + IoT
    • SSO + custom RBAC
    • Named CSM · 24×7 critical-issue
    Talk to sales

Multi-site portfolios qualify for volume pricing — talk to sales for a quote.

Get started

See SoftDocket on your own data in 30 minutes.

Book a walkthrough — we will spin up a sandbox seeded with your community shape and walk through the workflows that matter to your team.

Book a demoTalk to sales
SoftDocket — Community management platform